Refund Policy

We offer a 100% refund (amount on the invoice) for the following cases:

• Wrong size received (e.g., customer ordered iPhone 14, but iPhone 15 was sent).
• Wrong color received (e.g., customer ordered white, but black was sent).
• Defective item received (e.g., the item does not work, such as the phone case does not work properly).
• Item is missing (e.g., customer ordered 3 items, but only received 2).
• Parcel lost during transportation.
• Item damaged (broken) during transportation.

For all eligible cases, we offer two options: a full refund for the amount we charged, or we can send you a replacement order at no additional cost.

To request a refund or replacement, please email support@chameleocase.com with your order number and include a video if your case is broken, showing the item not functioning.